IELI is committed to working with students to provide the best English language education and service possible. We believe that communication is the key to providing good service and helping students get the most benefit from our programs.
We cannot promise that everything will be perfect during your stay. However, we will work hard to communicate with students, and listen to their concerns. We will not always be able to meet all student expectations, but we promise to explain our policies and courses carefully and to help students adjust to differences in culture and educational style.
Because good service depends on clear communication, we ask that students work with us to create the best school possible.
If you have a question or concern, please talk to someone at the school. (Also tell us when you are happy with a particular IELI class, activity, or service.) This communication helps us improve our school.